Yellowstone Wash

Frequently Asked Questions

Q. Do you offer same day service?
A. We currently offer same day service only for Drop Off service (must be in by 11AM). All laundry picked up and delivered require a 24 hour turnaround time. 

Q. I don't own a laundry bag. What should I do with my clothes?
A. When scheduling a pick up please inform the attendant and we can bring a clear plastic bag or we can provide a laundry bag for $5.00 

Q. Is it safe for my baby's clothes?
A. Yes. At your request, we can use unscented and dye-free detergent.

Q. Do I have to pay when I give my laundry to you?
A. It is up to you. You can pay when you drop off or when you pick up your laundry.

Q. How do I know how much my laundry weighs/cost?
A. We weigh it when it gets on location and can give you a call, email or text you with the price. Please specify your preferred method of contact.

Q. Will I get a receipt when you pick up?
A. All receipts are provided upon delivery of your clothes

Q. Do you wash my laundry together with anyone else's?
A. Absolutely not. Everyone's laundry is washed and dried separately. 

Q. What does Last Wash mean?
A. Last wash means the latest time that a person can start their wash, however, you must remain on the premises until your clothes are dried.

Q. When I drop-off my clothes for the Wash & Fold service, do I need to separate my clothes first?
A. No. We separate all clothes for colors and whites. You should, however, be sure that your socks are not balled up, and that there aren't clothes inside of clothes, such as two shirts that you took off together, or shorts and sweats that came off together. These oversights will prevent your clothes from getting their cleanest.

Q. What if I have special instructions for the care of my clothes - i.e. - new clothes, fear of shrinking, etc?
A. All special instructions need to be given to the attendant at the time of drop off. If you have a particularly fragile or delicate item you should consider hand-washing it at home. 

​Q. What kind of detergent do you use?
A. All of our orders are done with name brand detergents, fabric softeners and dryer sheets. We also use Oxi-Clean to give your clothing the extra brightening you deserve.

Q. If I use a special detergent - can I bring it in to you and have you wash with that?
A. Of course, many of our clients are allergic to the stronger name brand detergents or just prefer a certain kind. Just bring a cup or two of your detergent and let our attendant know.

Q. Can I drop off bedding as well or just clothing?
A. Sheets, towels and pillowcases are charged on our regular per pound plan. Comforters, jackets and rugs are priced differently. 

Q. Do you sell merchandise in case I forget my detergent, etc?
A. We sell both vending and regular size laundry products such as Tide, Downy, Bounce, Oxi-Clean, Clorox 2 and laundry bags. 

Q. Do you accept credit cards?
A. For your convenience, we accept all major credit cards for payment of drop off services.

​Q. Do you offer pick up and delivery?
A. Yes. For a nominal fee of $2 you no longer have to leave your home for laundry. We offer door to door delivery services.