Q. Do you offer same day service?
A. We currently offer same day service only for Drop Off service (must be in by 11AM). All laundry picked up and delivered require a 24 hour turnaround time.
Q. I don't own a laundry bag. What should I do with my clothes?
A. You can place your laundry in a plastic bag and we will deliver it back packed in a clear plastic bag or we can provide a laundry bag for $5.00
Q. Do I have to pay when I give my laundry to you?
A. You can pay when you drop off or when you pick up your laundry however the full amount must be paid at pick-up.
Q. How do I know how much my laundry weighs/cost?
A. We weigh the laundry when it gets on location and we can give you a call or email you with the price. Please specify your preferred method of contact.
Q. Will I get a receipt when you pick up?
A. All receipts are provided upon delivery of your clothes
Q. Do you wash my laundry together with anyone else's?
A. Absolutely not. Everyone's laundry is washed and dried separately.
Q. What does "Last Wash" mean?
A. Last wash means the latest time that a person can start their wash, however, you must remain on the premises until your clothes are dried.
Q. When I drop-off my clothes for the Wash & Fold service, do I need to separate my clothes first?
A. We always separate all clothes for darks and lights. You should, however, be sure that your socks are not balled up, and that there aren't clothes inside of clothes, such as two shirts that you took off together, or shorts and sweats that came off together. These oversights will prevent your clothes from getting their cleanest.
Q. If I use a special detergent - can I bring it in to you and have you wash with that?
A. Of course, many of our clients are allergic to the stronger name brand detergents or just prefer a certain brand. Just bring a cup or two of your detergent and let our attendant know.
Q. Can I drop off bedding as well or just clothing?
A. Sheets, towels and pillowcases are charged on our regular per pound plan. Comforters, jackets and rugs are priced differently. Please contact the store for specific pricing of these items.
Q. Do you accept credit cards?
A. For your convenience, we accept all major credit cards for payment of drop off services.
Q. Do you offer pick up and delivery?
A. Yes, we offer door to door service at reasonable prices. The first 6 pounds are a flat $10 fee and each additional pound is $1.25 per pound.
Q. Does the washing machine/dryers accept coins?
A. For your convenience our machines are card based and can be easily loaded with cash or credit card ($10 min for credit cards).